Refund Policy
At Dirty Duck Printing, every order is custom-made based on the details provided in your order form. Because of this, we have specific guidelines regarding refunds, reprints, and replacements.
Custom Orders
All screen printing, embroidery, DTG, and DTF orders are produced according to the information submitted on the order form and approved by the customer.
Refunds are only offered if an error was made on our end.
If the final product matches the details provided and approved on the order form, we are unable to issue a refund.
Errors & Replacements
If Dirty Duck Printing makes a mistake — such as incorrect artwork, placement, or production that does not match the approved order details — we will take responsibility.
In these cases, our preferred resolution is to reprint or replace the order at no additional cost.
Customers must contact us within 7 days of receiving their order and provide photos of the issue so we can review and resolve it promptly.
Artwork Approval
All customers are required to approve artwork before production begins.
Once artwork is approved and production has started, no changes can be made.
Dirty Duck Printing is not responsible for errors that were approved during the artwork proofing stage.
Artwork & Setup Fees
Artwork and design services may require an additional fee.
Once artwork fees are paid and work has begun, these fees are non-refundable, regardless of order outcome.
Order Cancellations
Payment is required upfront for all orders.
Once payment has been made and production has started, orders cannot be canceled or refunded, even if the customer chooses to back out.
How to Contact Us
If you believe there is an issue with your order, please reach out through our contact form or email us directly. We’re always willing to review concerns and make things right when appropriate.
Our Commitment
We take pride in our work and stand behind what we produce. Our goal is to be fair, transparent, and consistent — while delivering quality custom apparel every time.